Return & Refund Policy

Last Updated: November 4, 2026

At Levant Fashion, we want to make sure your shopping experience is easy and pleasant. Please read this policy carefully to understand our guidelines for returns, refunds, and exchanges. This policy applies to all purchases made on https://levantfashion.shop.

1. Return Eligibility

Return Window: You have 14 days from the date your order is delivered to request a return.
Accepted Reasons: We accept returns for items that are defective, damaged, or incorrect (wrong item sent). We also accept returns for customer reasons, such as changing your mind or ordering the wrong size.
Item Condition: To be eligible for a return, items must be unused, unworn, unwashed, in their original condition, with all tags attached, and in their original packaging.
Proof of Purchase: Your order number or order confirmation email is required for all returns.

2. Items That Cannot Be Returned

Items that have been worn, washed, altered, or damaged after delivery (other than manufacturing defects).
Items returned without tags or original packaging.
Items marked “Final Sale” at the time of purchase.
Items returned after the 14-day return window.

If a returned item does not meet the conditions above, we may refuse the return and send the item back to you. You will be responsible for any cost of returning it to you.

3. How to Request a Return

To start a return, please contact our support team before sending anything back:

Email: support@levantfashion.shop
Phone: +1 (647) 281-9196

Please include the following information in your email:

Your order number.
The item(s) you want to return and a short explanation of why you are returning them.
Clear photos of the item (required if you are returning a defective, damaged, or incorrect product).

Our team will review your request and reply with approval and the return instructions, including the return address, within 1–2 business days. Please do not send items back without contacting us first — returns sent without approval may not be accepted or refunded.

4. Return Shipping Costs & Labels

Return shipping costs depend on the reason for the return:

For Defective, Damaged, or Incorrect Items:
- Cost: Free return shipping.
- Label: We will provide a prepaid return shipping label.
For Customer Reasons (Change of mind, wrong size, etc.):
- Cost: The customer is responsible for paying return shipping costs.
- Label: No return label is provided; you must ship the item back using a trackable carrier of your choice. We recommend keeping your tracking number as proof of return.

5. Restocking Fee

No Restocking Fee: We do not charge any restocking fees for returns.

6. Return Inspection

All returned items are thoroughly inspected when they arrive at our facility. Items must meet all of the return conditions stated above to be approved for a refund or exchange. Inspection normally takes 2–3 business days after we receive your return.

7. Refunds

Once your return is received and approved after inspection, we will issue your refund to your original payment method.
Refund Timing: Refunds are processed within 5–10 business days after your return is approved. The exact posting time also depends on your bank or card issuer.
You will receive an email confirmation once your refund has been processed.
Original Shipping Charges: Shipping on our store is free within Canada, so no shipping amount is deducted from your refund.
Return Shipping for Customer Reasons: Where you paid to return an item for a customer reason (change of mind, wrong size), that return shipping cost is not refundable.
If we made an error (defective, damaged, or incorrect item) and a refund is issued, your refund will be for the full amount you paid for that item.
If a return is refused because the item does not meet our return conditions, no refund will be issued for that item.

8. Order Cancellations

You may cancel your order for a full refund at any time before it has been shipped. Orders are normally processed within 1–2 business days, so please contact us as quickly as possible at support@levantfashion.shop or +1 (647) 281-9196 if you wish to cancel.
Once an order has been shipped, it can no longer be cancelled. In that case, please follow the return process above once your order arrives.

9. Exchanges

Yes, we offer exchanges!

We accept exchanges for defective or damaged items, or if you simply need a different size of the same item (subject to stock availability).
To request an exchange, email us at support@levantfashion.shop with your order number and the size/item you would like instead.
Once approved, our support team will guide you through the exchange process. Exchange shipping follows the same rules as Section 4 (free for defective/damaged/incorrect items; the customer pays return shipping for size changes).
If the requested exchange item is not in stock, we will issue a refund to your original payment method instead.
Note: Delivery times for exchanged items may vary depending on your location and follow our standard shipping times.

10. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 14 days of delivery with your order number and clear photos of the item and packaging. We will arrange a free return and, at your choice, a full refund, a replacement, or an exchange.